are handled and shipped out from our warehouse in China. Please allow extra
time for your order to be processed during holidays and sale seasons.
orders between Monday and Friday. Orders will be processed within 3-5 business
days from the order date and shipped the next day after the processing day.
Please note that we don’t ship on weekends.
displayed on our site are tax-free in EUR €, which means you may be liable to
pay for duties and taxes once you receive your orders.
taxes, duties and related customs fees may be charged once your orders arrive
at its final destination, and are determined by your local customs office.
these charges and taxes are your responsibility and will not be covered by us.
We are not responsible for delays caused by the customs department in your country.
For further details of charges, please contact your local customs office.
If you are
not happy with your purchase and wish to return an item, please contact us
within 14 days from receiving your order.
provide your order number as well as the reason for your return. Our costumer
service team will review the return request and will send further instructions
if the return is approved.
purchased directly from Gova Shoes will be accepted. For products purchased from
authorized retailers, please get in touch with them directly for returns.
must be in original packaging, including any accessories, manuals, and
items must be unused, in the same condition that we sent it to you, and in
their original packaging. If the condition of the product shipped back to us is
not in acceptable condition, we reserve the right to not refund or exchange. Products
that have been personalized cannot be refunded or exchanged.
items include items purchased through retailers, incorrect products purchased, and
damaged products through customer mishandling.
made without receipt may be refused. Gova Shoes reserves the right to deny and
will be credited to your original form of payment. If you paid by credit o
debit card, refunds will be sent to the card-issuing bank within 14 business
days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with
questions about when the credit will be posted to your account.
If you have
not received a credit for your return yet, please contact the bank/credit card
company. It may take some time before the refund is posted to your account.
contact us as soon as possible if you need to modify or cancel your order. Make
sure to provide your order number and the modification you would like to make
and we’ll confirm once the modification has been made. Please note that any
orders that have already been packed or shipped cannot be modified or cancelled.