If you are
not happy with your purchase and wish to return an item, please contact us
within 14 days from receiving your order.
Please
provide your order number as well as the reason for your return. Our costumer
service team will review the return request and will send further instructions
if the return is approved.
Only items
purchased directly from Gova Shoes will be accepted. For products purchased from
authorized retailers, please get in touch with them directly for returns.
Return items
must be in original packaging, including any accessories, manuals, and
documentation.
Returned
items must be unused, in the same condition that we sent it to you, and in
their original packaging. If the condition of the product shipped back to us is
not in acceptable condition, we reserve the right to not refund or exchange. Products
that have been personalized cannot be refunded or exchanged.
Non-returnable
items include items purchased through retailers, incorrect products purchased, and
damaged products through customer mishandling.
Returns
made without receipt may be refused. Gova Shoes reserves the right to deny and
return.